Joanne Shum
Healthcare Management Consultant
Urgent and innovative healthcare solutions for our changing world.
Commitment | Leadership | Integrity
Driven by Purpose
Uncovering the true problems we’re trying to solve by creating a safe space for dialogue and listening to voices that often go unheard.
It is my calling to be of service to my community. This profession enables me to channel my passion for service and leverage my diverse skillset to develop solutions that provide equitable healthcare access for all. There is a patient story beckoning to be told within each health system challenge. I am not afraid to ask difficult questions that help surface assumptions, values, and practices. It is only by truly understanding the many facets of a problem, that we can find a multi-faceted solution.
What I Do
Strategic planning with a human touch. Developing people-and data-informed strategies that are of immediate value to the healthcare system.
I provide end-to-end strategy and implementation solutions to pressing and complicated challenges in the public, private, and non-profit health sectors. Unravelling complexity and charting the course from ambiguity to clarity, I partner with clients to conceptualize and execute measurable programs, initiatives, and processes that deliver exceptional healthcare to our diverse populations.
Services
Never losing sight of the big picture. Planning and implementation services for real-world application within our health system
Strategic Planning
A strategic plan is a roadmap that determines where you’re going, why you're going there and most importantly, how to get there. Great strategies are not just grounded in data, research, and user input, they are also actionable in the real-world. With a background in acute care, long-term care, and community settings, I am acutely aware of the interdependencies that exist within the health system. Tapping into the collective wisdom of clinicians, patients, policymakers, and administrators, I build consensus and develop realistic strategies that are both actionable and measurable.
Operational Planning and Change Management
With a strategic plan in hand, the next step is to develop a more detailed plan for your journey. Effective operational planning and change management are essential to implementing any strategy. Using proven techniques, I collaborate with healthcare leaders to create manageable short-term implementation goals for long-term strategies, then work with broader teams to help them understand their roles and how they can deliver on the new priorities.
Project Management
Now that you have a roadmap and detailed operational approach, it’s time to see your initiative through to the end. Unfortunately, implementation is where most organizations falter. Team dynamics, patient demands, and the interdependencies of healthcare service delivery can all contribute to challenges with execution. As a certified Project Manager, I work with organizations to navigate these challenges on budget and within timelines to ensure they have reached their desired destination.
Contact Me
I work with healthcare leaders just like you—those who are passionate about improving patient care and co-creating innovative solutions. Contact me and let’s discuss how I can be of service.
Phone: 778-732-3465
Address: 88 West 1st Ave Vancouver, BC